At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

JOB SUMMARY:

We are seeking a dedicated and detail-oriented US Proxy Client Service Executive fluent in both Japanese and English. The ideal candidate will act as a liaison between internal and external Japanese-speaking and English-speaking teams, facilitating smooth communication and ensuring exceptional service delivery.

This role will support prospect contractual negotiations, interpreting and explaining terms, lead client implementations, and provide ongoing support related to service US proxy service delivery.

KEY RESPONSIBILITIES:

1. Negotiation and Interpretation:

- Facilitate negotiations and interpret contractual terms between Japanese-speaking and English-speaking internal and external teams to ensure clear understanding and agreement.

- Act as a cultural intermediary to bridge any communication gaps and foster collaborative relationships.

2. Client Implementation Support:

- Assist in the onboarding process for new clients, ensuring a smooth transition with flawless execution and understanding of services offered.

- Assist in the implementations by providing guidance on technology-related inquiries and requirements.

- Coordinate and channel requests between Japanese-speaking clients and English-speaking teams to ensure timely and effective service delivery.

3. Ongoing Client Support:

- Provide ongoing support to client’s post-implementation, addressing service delivery issues and technology-related inquiries.

- Serve as a primary contact for Japan based US Proxy clients, addressing inquiries in a timely and professional manner.

- Build and maintain strong relationships with clients, acting as a trusted advisor to ensure client satisfaction and loyalty.

- Analyze and investigate client inquiries to determine the root cause of issues, collaborating with internal teams to implement corrective measures.

- Ensure efficient service delivery by proactively managing client expectations and resolving issues effectively.

- Identify potential risks in client interactions and work with relevant teams to mitigate these risks proactively.

- Identify, recommend, and help implement process improvements to enhance service efficiency and prevent the recurrence of issues.

4. Documentation and Reporting:

- Maintain accurate records of client interactions, issues, and resolutions to ensure continuity of service and support.

- Prepare reports on service delivery performance and client satisfaction to identify areas for improvement.

5. Collaboration:

- Work closely with cross-functional teams, including sales, technical support, and product management, to ensure alignment on client needs and service enhancements.

- Participate in team meetings and contribute to the development of best practices for client service delivery.

QUALIFICATIONS:

- Fluent in both Japanese and English (spoken and written).

- Previous experience in client service, account management, or a related field.

- Strong understanding of technology and the ability to troubleshoot technical issues.

- Excellent communication and interpersonal skills, with a focus on customer service.

- Ability to work independently and as part of a team in a fast-paced environment.

- Proficient in using CRM systems and communication tools.

PREFERRED QUALIFICATIONS:

- Experience working in a bilingual environment, particularly in the technology sector.

- Familiarity with service delivery models and client implementation processes.

WHAT WE OFFER:

- Competitive salary and benefits package.

- Opportunities for professional development and career growth.

- A dynamic and inclusive work environment that values diversity and innovation.

If you are passionate about providing exceptional client service and have the skills to bridge language and cultural differences, we invite you to apply for this exciting opportunity

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Japan – Broadridge (Japan) Ltd

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