Process Manager – Cash application & Customer Services

Broadridge Financial Solutions India Pvt Ltd - hyd • Full-time • Bengaluru-EPIP Industrial Area, India • 23h ago

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Us:

Broadridge, a global fintech leader with $6 billion in revenues, helps clients get ahead of today’s challenges to capitalize on what’s next with communications, technology and data and analytics solutions that help transform their businesses. The world’s leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day involving trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries.

Location: Bangalore

Process: Finance & Accounting Shared Services – Revenue accounting

Role: Process Manager – Cash application & Customer Services

Shift: US shift

Job Responsibilities:

Hands on experience of cash applications and disputes management
Closely monitoring the AR aging
Driving DSO to meet the targets.
Ensuring the collection targets of self and the teams are achieved.
Ability to work independently, research, proactively identifies issues, offer solutions & document conclusions.
Strong passion to go above and beyond to serve the customers.
Strong ability to take informed business decisions.
Ability to identify the potential risk / gaps in the process and institute controls to mitigate the risk.
Ability to lead a team of 10 – 15 associates.
Monitor the daily deliverables / SLA’s and delivers the necessary MIS reports like AR aging, Collection metrics, DSO,etc.
Strong acumen to work with international client / business partners.
Experience in working with the onshore clients and transitions, work allocation
Strong in imparting trainings to the associates
Conduct team’s 1x1 and appraisal.
Experience in hiring / recruitment, training of new hires.
Proven ability to develop relationships across departments and work with the global teams.
Strong ability and passion to nurture / mentor the team

Requirements / Qualifications:

Qualified / Semi qualified chartered / Cost accountant / B.com / BBA / MBA / with 10+ Years of accounting experience.
Experience in handling AR process like cash application, billing & Collections.
Strong understanding of end to end of O2C cycle.
Experience in handling international customer with effective communication skills and passion to drive cash collection.
Excellent written and verbal communication skills
Hands on experience in Oracle Financials E- business suite & Fusion
Knowledge of cash application tools like APRO and Highradius is preferred.
Sound understanding of SOX controls.
Self-driven and self-motivated
Open to work in US shifts .

Why Broadridge?

Innovative Culture: Be part of a team that's at the forefront of financial technology, driving innovation and excellence.
Global Impact: Contribute to solutions that power investing, governance, and communications for clients worldwide.
Employee-Centric Benefits: Enjoy comprehensive benefits designed to support your physical, emotional, social, and financial well-being.
Diverse and Inclusive Environment: Join a workplace that values diversity and fosters an inclusive culture.

Ready for Next?

If you're eager to make an impact in the tech world, Broadridge is the place for you. Bring your passion, and we’ll provide the platform for you to thrive. Apply now with your resume and tells us why you’re excited about this opportunity.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

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