Introduction
Compass Health is the region’s largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential and inpatient settings. Overview
Compass Health is currently seeking a dedicated and dynamic DCR Program Supervisor to join our Mobile Crisis Outreach Team (MCOT) in Island/San Juan County. This role is perfect for a licensed clinician with supervisory experience who is passionate about community-based crisis intervention and eager to lead a high-impact team in one of the region’s most respected behavioral health organizations.
About the Role
As Program Supervisor, you will oversee both the clinical and administrative operations of the MCOT program, guiding a multidisciplinary team that delivers urgent mental health interventions to individuals in crisis across community settings. You'll also serve as a liaison to community partners and support the Program Manager with day-to-day operations.
What We Offer
We support our team with a culture of inclusion, growth, and work/life balance. Full-time employees enjoy a robust benefits package, including:
- Medical, dental, and vision insurance at no cost to employees
- 16 days of paid vacation in your first year
- 12 sick days, including one dedicated wellness day
- 13 paid holidays – 11 standard + 2 floating personal holidays
- $300 in professional development funds annually
- Up to 5 days of paid education leave
- 403(b) retirement plan with up to 2% company match after one year
- A meaningful, mission-driven workplace where your leadership makes a real impact
Responsibilities
- Provides clinical and administrative supervision to applicable staff members, including hiring, training, and evaluating.
- Provides crisis intervention and consultation.
- Ensures provision of services is in accordance with requirements of organization, and all regulatory bodies and payers.
- Ensures that program services are accessible in a non-discriminatory manner and at times and locations which facilitate utilization of services.
- Develops an individual staff training plan for new hires and conducts an individual staff evaluation at least annually.
- Ensures compliance with all agency policies and procedures.
- Ensures performance and clinical standards are met by clinical staff.
- Oversees business management functions of the program, including billing and data management within time, quality, and compliance mandates.
- Establishes and maintains a positive working relationship with other Compass Health programs and works collaboratively with these programs as well as other community agencies.
- Provides necessary coverage, crisis intervention, and consultation to staff, including coverage for Program Manager as needed.
- May fill-in during periods of staff vacancies and/or under special circumstances.
- Participates in regularly scheduled supervision and team meetings.
- Ensures coordination of services with health plans, public sector systems, hospitals, community organizations, family members, courts, law enforcement, and other related entities as needed.
- Remains compliant with required trainings and certifications.
- Follows mandated reporting protocols.
- Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
- Understands and practices safekeeping of client protected health information per Compass Health’s HIPAA and other agency policies and procedures.
- Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
- Demonstrates commitment to Compass Health’s Strategic Intention, core Values and Core Competencies.
PROGRAM SPECIFIC DUTIES AND RESPONSIBILITIES
- Participates in rotation to provide after-hours clinical and crisis support/consultation to staff including weekends and holidays.
- Works with Program Managers to assure compliance with applicable policies, protocols, and contracts.
- Assures timely submission of service and contract data.
Requirements
- Broad familiarity with ITA laws/regulations.
- Demonstrated administrative and supervisory skills and an ability to clinically supervise this population.
- Extensive knowledge of clinical issues pertaining to severely mentally ill populations, along with extensive understanding of the clinical process and intervention strategies used to address these issues.
- Demonstrated understanding of team dynamics and the ability to develop a healthy, positive work environment.
- Ability to work effectively with individuals with complex needs and multi-system involvement.
- Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
- Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
- Excellent communication skills, written and verbal.
- General computer proficiency, including the ability to utilize electronic medical record systems.
- Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS.
Ready to Make a Difference?
If you're ready to bring your leadership, clinical expertise, and community spirit to a team that's redefining crisis care, apply now to join Compass Health's Whatcom MCOT team.
