Staples is business to business. You’re what binds us together.
Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.
As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You’ll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.
What you’ll be doing:
- Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
- Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
- Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
- Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
- Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
- Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
- Foster a collaborative, inclusive culture that champions professional development and empowers talent
- Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
- Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
- Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
- Support recruiting, hiring, onboarding, and long-term development of sales talent.
- Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
- Facilitate evaluations, reviews, and performance plans while maintaining proper documentation
What you bring to the table:
- Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments
- Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling
- Demonstrated success in executive-level negotiations and multi-site account planning
- Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
- Exceptional communication, coaching, and interpersonal skills
- Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations
- Track record of fostering a high-engagement, inclusive culture and driving measurable team performance
- Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability
- Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US
- Passion for developing talent, driving enterprise growth, and championing customer success
What’s needed- Basic Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
- 7+ years of B2B sales experience with a focus on strategic or key account management
- 4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales
- Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts
- Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
- Willingness to travel up to 15% nationally
What’s needed - Preferred Qualifications:
- Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
- Background in inside sales leadership with demonstrated success in high-value, complex accounts
- Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
- Strong background in sales forecasting, territory planning, and strategic account development
- Proven success in coaching teams through C-suite engagements and high-stakes negotiations
- Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
- Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
- Base salary $90,000 to $115,000 DOE, plus sales bonus
