Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
The Relationship Manager plays a pivotal role in fostering and sustaining positive relationships with clients, customers, and internal business partners. This position involves understanding the unique needs and goals of each client, providing tailored solutions, and ensuring a high level of satisfaction. The Relationship Manager acts as a key point of contact, facilitating communication and collaboration between various business partners. They are responsible for identifying opportunities to enhance client engagement, addressing any concerns promptly, and working closely with internal teams to deliver exceptional service. By building trust and rapport, the Relationship Manager contributes significantly to the overall success and growth of the organization.
What you will be doing:
- Serve as the primary contact and Client liaison for the business process outsourced model for all Clients geographic locations
- Responsible for tracking Client requests through internal case management system and providing status updates
- Provide an escalation point for service issues, as well as producing various internal and Client reports on an ongoing basis
- Operate in a global environment with Clients located in multiple locations/countries
- Establish solid contacts with all areas and all levels at Clients’ organizations as well as inter-departmental within FIS
- Strong partnerships with internal business partners to resolve Client requests
- Work with Leadership Teams and Business Partners on Client related issues requiring escalation
- Manage incident reporting and communication process with the Client as per agreed timeframe
- Partner with Clients on Compliance-related work such as Client due diligence events (DDQ process and onsite or virtual visits)
- Work with Clients and internal partners to coordinate Client invoicing
- Provide guidelines to Clients on FIS processes, policies, and procedures
- Be aware of agreed Service Levels against Key Performance Indicators and highlight any potential degradation of service
- Actively participate at regular and ad-hoc Client service review meetings and calls
- Coordinate activities across various locations for Clients that operate under a Global Business Model
- Ensure that any new service requests are prioritized and communicated to the Client
What you will need:
- At least 3+ years of experience on a similar position
- In-hand experience with Asset Management
- Experience in Financial Services
- Ability to understand and apply concepts
- Ability to handle projects commensurate with job expectations
- Ability to analyze and solve problems using learned techniques and tools
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Ability to work both independently and in a team environment
- Fluent English
- Willingness to work within the American time zone
What we can offer you:
- Working in an innovative and flexible environment within an established global company
- Convenient office location (Warsaw, Wrocław, Poznań)
- Possibility to work partially remotely
- Comprehensive onboarding process
- Flexible working hours and a good work-life balance
- Contract of employment
- Competitive salary with including private health insurance for employees and their family, group life insurance
- Language courses within working hours
- On the job coaching and support
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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