Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Key Responsibilities
Responsible for managing and reporting of accurate and on time Global Quality metrics for Product Quality Complaints (PQC) in a fast-paced environment that support Tier Councils, Product Quality Complaint compliance & trending across the organization, internal & regulatory audits. Expertise with data management and analysis using electronic software solutions, eg VEEVA, Tableau, SpotFire, and Microsoft Office, with focus on Excel, PowerPoint, and SharePoint.
Responsible to maintain a high level of knowledge & understanding of Pharmaceutical/Biologic Quality Assurance, Device Quality Assurance, cGood Manufacturing Practices as applicable in global GMP regulations (including FDA, EMA, MHRA, PMDA, ENVISA, TGA).
Responsible to develop & maintain tools and dashboards in support of PQC trending, data surveillance and PQC user support.
Responsible to provide PQC data assessments, highlighting trends, signals and risks and business critical information related to Product Quality Complaint data to Quality leadership in a timely fashion. Data & trend assessments will be communicated with stakeholders in a manner commensurate with risk, and enabling appropriate action taking to protect BMS and our patients.
Responsible to complete required training and provide support for Product Complaints, Product Surety and Quality Serialization business process activities.
You are accountable for other key activities that support the business such as:
- SharePoint design, data requests/analysis, and providing communication of trends, signals and risks in addition to business critical information to leadership
- Maintain expertise on PQC data management at BMS, including data sources, data quality, data management, data users
- Report at appropriate intervals (weekly, monthly, quarterly, year-on-year etc) metrics on key compliance indicators related to PQC performance and procedural compliance (for example on-time closure, increasing/decreasing trends by product/defect category/market etc).
- Review signals and trends that may present a risk to the organization and/or to our patients. Engage with PQC management and appropriate stakeholders to identify corrective actions. Align with PQC management for escalations to Quality leadership.
- Provide recommendations and communications based on output from analytical tools and visualizations.
- Provide risk assessment support for PQC processes, data management and related activities
- Continuously improve process for assessment and reporting PQC data to drive consistency and understanding of Quality compliance-focused metrics
- Use Operational Excellence and similar approaches to support the design of metric tools that facilitate proactive discussion and provide visibility/transparency to drive continuous improvement, prioritization and product quality related decisions
- Lead teams in the development of tools and reports to optimize and standardize metrics
- Lead collection and review of PQC data in response to health authority requests
- Lead collection and review of PQC data in support of audit requests (internal and external audits)
- Lead metrics initiatives related to product quality complaint programs and processes
- Facilitate and drive standards for communication, management and visibility of product quality support metrics
- Implementation and timely update of information to ensure content is current and accurate
- Establish appropriate procedural documents for product quality support metrics
- Cross train in other areas of the Global Quality organization to assist the business in developing its employees
- Develop and maintain high quality relationships with key stakeholders
- Work on multiple projects at one time and manage priorities based on timelines
- Work independently with a high degree of professional integrity, be highly organized, and be detail-oriented
- Perform duties as aligned with PQC management
Qualifications & Experience
Degree/Certification/Licensure
Bachelor of Science degree in data analytics/statistics/biostatistics, engineering, chemistry, biology, or other quantitative field.
Advanced degree preferred.
Required Competencies
- Fluent in English, with proven professional working proficiency in English for reading, writing and speaking
- Excellent communication with management, peers, and other functional areas
- Excellent ability to analyse data to extract useful information and trends, and to translate data to effective messaging to stakeholders and leaders supporting effective decision-making
- Ability to work well cross-functionally with stakeholders
- Ability to influence positively in a matrix environment
- Proven ability to understand complex processes/problems and propose alternate solutions
- Customer and partner focus, including the ability to listen to and incorporate feedback from key stakeholders
- Demonstrated Enterprise mindset to be able to think and act across functions and divisions
- Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives
- Excellent teamwork, interpersonal, and communication skills, with the ability to communicate and collaborate with employees and management at all levels and through various formats
- Demonstrated strategic thinking capability and ability to balance conflicting priorities
- Ability to provide innovative ideas or alternatives that create value including seeking new information and external insights without compromising compliance
- Ability to clearly articulate analytical needs to functional partners
Experience – Responsibility and minimum number of years
- A minimum of 5 years of experience in a data analytical role, or in a Quality role where data analytics was a key component in the pharmaceutical/ biotech/ device industry
- Strong working knowledge/experience with systems such as QMS, SAP/ERP, Veeva
- Experience with understanding how to respond to trend signals within the context of quality surveillance
- Strong problem solving skills are required
- Strong program and project management
- Ability to manage multiple, simultaneous projects
- Thorough understanding of Quality Risk Management
- Mastery of relevant Quality compliance processes and regulations
- Understanding of technical areas related to pharmaceutical and/or biological manufacturing, chemical and/or biochemical analyses, microbiological
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
