Introduction
Compass Health is the region’s largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential and inpatient settings. Overview
Lead with Purpose. Manage with Compassion. Empower Recovery.
Compass Health is seeking an experienced and dynamic Program Manager to oversee operations at our Residential Treatment Facility in Edmonds, WA. This is a rare opportunity to step into a leadership role at a mission-driven organization that’s been supporting individuals with complex behavioral health needs for over a century.
In this position, you’ll provide clinical and administrative leadership to a multidisciplinary team, ensuring excellence in client care, regulatory compliance, and program operations.
About the Program
Our Residential Treatment Facility serves individuals experiencing acute behavioral health challenges, offering round-the-clock support in a structured, trauma-informed environment. Staffed by dedicated professionals, the facility provides stabilization, therapeutic engagement, and transition support for clients as they begin their recovery journey.
What We Offer
We believe in supporting our team just as deeply as we support our clients. Full-time benefits include:
Medical, dental, and vision insurance – at no cost to employees
16 days of paid vacation in your first year
12 paid sick days annually, including a dedicated wellness day
13 paid holidays – 11 standard + 2 personal choice days
$300 in annual professional development funds
Up to 5 days of paid education leave
403(b) retirement plan match (up to 2% after one year)
Mileage reimbursement and access to agency vehicles as needed
A culture that values work/life balance, transparency, and support
Note: Benefits are pro-rated for part-time employees.
Responsibilities
As the Program Manager, you will:
Lead all aspects of day-to-day facility operations, including staff scheduling, supervision, training, admissions, discharges, and facility maintenance.
Ensure 24/7 program coverage and operational excellence through thoughtful staffing and oversight.
Provide clinical supervision, staff evaluations, and ongoing performance management.
Monitor and manage program budget, billing practices, and compliance with quality standards and payer requirements.
Develop, implement, and evaluate clinical protocols and ensure documentation meets internal and external standards.
Represent Compass Health in community meetings and foster collaboration with local providers, courts, hospitals, and systems partners.
Participate in a 24/7 on-call rotation, providing after-hours crisis support and staff consultation as needed.
Step in to provide direct clinical services and assessments when appropriate.
Champion culturally responsive and evidence-based practices throughout the program.
Requirements
Master’s degree (MA/MS/MSW) in a behavioral health-related field.
Licensed or license-eligible in Washington State (e.g., LICSW, LMHC, LMFT preferred).
Meets Mental Health Professional (MHP) criteria per WAC standards.
At least 2 years of supervisory/management experience in behavioral health; 4+ years strongly preferred.
Current First Aid & CPR certification and Food Handler’s Permit, or ability to obtain within 90 days.
Must apply for Agency Affiliated Counselor status upon hire if not already credentialed.
Valid WA State Driver’s License, personal vehicle, and insurance (if applicable).
Skills & Attributes
Deep understanding of residential treatment, crisis care, and recovery models.
Skilled in team leadership, conflict resolution, and cross-system collaboration.
Strong administrative, organizational, and communication abilities.
Comfort with managing program budgets and performance metrics.
Familiarity with electronic health records and clinical documentation systems.
Commitment to diversity, equity, and inclusion in behavioral healthcare.
